We believe quality is defined by our customers. The direct measure of how well we are delivering on our quality commitment is the degree to which we meet our customer's requirements and exceed their expectations. Our customer's success is the most important factor in our long-term success.
"Impeccable Software's is committed to satisfying our customers by meeting or exceeding agreed upon requirements and expectations."
We have set forth before us the following objectives, which are measurable and are consistent with the 'Quality Policy'.
Inspecting the quality of the applications at all levels of development.
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Objective: Provide products and services that lead to customer satisfaction. Indicator: We would achieve this through Customer Satisfaction Index of 98%. |
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Objective:
Ensure conformance of our products and services to their specifications and our standards. Indicator: We would obtain a sign-off from the customer after implementation of the project. |
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Objective:
Provide all agreed deliverables to the customers and users in accordance with the schedules agreed with them. Indicator: Most of the time compliance to schedule for every project should be = 98%. |
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Objective:
Pay prompt attention to the communications from customers and provide timely support to them. Indicator: We will achieve this through Service Timeliness Index of 98%. |
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Objective:
Minimize users and customers complaints by taking all possible measures like, maintaining records of complaints and service requests received from them, root cause Analysis and Implementation of suitable preventive measures. Indicator: Elimination of Root Cause can be ascertained by UAT. All Problem Request would be closed after UAT. |
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Objective:
Design policies for attracting, training and retaining qualified and suitable staff. Indicator: Responses received against a vacancy. All Staff to be trained (Orientation), Attrition rate per month will be equal to the Industrial attrition Rate. |
Impeccable Software's is an offshore programming company that
- Strives for excellence in all areas of its business.
- Guarantees the quality of its software products at all stages of development.
- Builds in the highest quality in all its applications.
- Holding periodic Quality Training programs to enhance the performance of all employees.
- Inspecting the quality of the applications at all levels of development.
- Implementing Extensive Testing methodologies by our in-house Testing team.
- Developing effective internal testing mechanisms.
Our experienced project managers utilize high-quality techniques and procedures to assure quality at all stages of software development such as
- Project Planning
- Tracking
- Control
- Transition Management
- Issues Management
- Implementation
- Documentation
- Communication
- Review
